Often running a business we forget some of the important things. Your Staff. Do you praise your staff for a job well done? Is it only the negative things you focus on? Are jobs being done the way you’re wanting them done? Do you expect jobs to be completed in a certain time? Do you do company appraisals?
These are just a few questions but have you ever thought what your staff actually think about you?
Many years ago when I was in retail management, all managers had to do a feedback session with their staff members. Now the point of a feedback is to identify what your staff truly thought of you as a leader and also as a business person. Now this is not for the faint hearted and you have to be very brave. Back in my 20’s I learned a lot from my feedback groups, how my messages were coming across, how sometimes I would forget to praise my staff, timescales weren’t given clear enough etc. My advice would be not to think every member of your staff likes you. Everyone has flaws, nobody is perfect.
Listening is key to a feedback group. If you want your staff to be open and honest you need to listen. Don’t interrupt, take everything in what each person has to say. When done, thank them for their time, it’s important staff feel valued and heard. Then go away and really breaking down their feedback.
Firstly, don’t take feedback personally. We all have things going on in both our work and private lives. Secondly, we are all humans and all make mistakes. Sometimes it takes someone to point out our mistakes before we can rectify them. It’s then you can open communications with your staff who will feel valued staff members.
Take time to think clearly and ways in which communication can be better in the work place.
- Communication is key for a healthy work space. Work with your staff, setting work targets, and give your staff praise when these targets are met.
- Training is a good way for staff members to fulfil their skills and confidence.
- Make timescales possible then work targets will be achieved on time.
- Praise when they have achieved their targets.
- Appraisal is good for employees accountability.
A store manager I once worked with told me that not everyone is you, everyone has different learning styles, some members of staff have to be shown a few times before its done correctly. Good staff training and hands on experience is a better way of learning.
Setting standards can help lead the way. As managers or business owners you should lead by example. That advice helped me with my career.
Everyone loves praise so remember if your staff are doing a great job tell them. Making some one smile is good for the sole.